Amy Hanna

Amy Hanna

Baker Donelson

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Latest Publications


CFPB Eyes Consumer Arbitration Clauses

It has only been 24 hours since the Consumer Financial Protection Bureau (CFPB) announced its plans to propose rules limiting the use of arbitration clauses, but the financial services industry is already gearing up to...more

10/9/2015 - Arbitration Arbitration Agreements Automotive Loans Bank Accounts Banking Sector CFPB Class Action Arbitration Waivers Consumer Financial Products Credit Cards Financial Institutions Loans Money Transfer Payday Loans Prepaid Payment Products Private Student Loans

#Retweet the #CFPB: How Social Media is Affecting Consumer Advocacy

Social media has become an integral part of our society, and now it's playing a big role in our industry, too. The Consumer Financial Protection Bureau (CFPB) is harnessing the power of Facebook and Twitter not only to create...more

9/28/2015 - Banking Sector Banks Better Business Bureau CFPB Consumer Bankruptcy Consumer Complaint System Consumer Financial Products Credit Reports Facebook Financial Institutions Instagram Military Service Members Mortgage Brokers Mortgage Lenders Mortgage Servicers Mortgages Short Sales Social Media Social Networks Twitter

CFPB Seeking Public Comment on Proposed Amendments to 2013 Mortgage Rules

The CFPB is currently seeking public comment on several proposed amendments to its final rules issued in 2013, which went into effect in January 2014. The comment period is open through March 16, 2015, so mortgage servicers,...more

2/17/2015 - CFPB Final Rules Mortgage Servicing Rules Proposed Amendments Public Comment RESPA Truth in Lending Act (TILA)

Supreme Court Resolves Circuit Split Over TILA Rescissions Limitations Period

The United States Supreme Court ruled yesterday that a borrower relying on the Truth in Lending Act (TILA) to rescind his mortgage loan need only mail written notice of his intent to his lender within three years of the...more

1/15/2015 - Bank of America Countrywide Mortgage Lenders Mortgages Refinancing Rescission SCOTUS Statute of Limitations Truth in Lending Act (TILA) Written Notice

CFPB Continues Grassroots Methods to Obtain Complaints from Borrowers

In mid-January of this year, Richard Cordray addressed mayors from around the country and explained the many ways that the CFPB is making it easier for disgruntled borrowers to lodge consumer complaints through the CFPB. At...more

3/21/2014 - CFPB Mortgages Richard Cordray

CFPB Website Makes it Simple to Lodge Formal Complaints

In an apparent effort to help consumers feel that their grievances are being heard, the CFPB features a prominent portal on their website that allows consumers to lodge official complaints against mortgage servicers. A quick...more

1/28/2014 - CFPB Complaint Procedures Consumer Complaint System

New QWR Requirements Under the CFPB

The new year will be bringing many new changes to the mortgage servicing industry. In perhaps one of the most significant but least talked about changes, mortgage servicers will be facing several newly modified statutes...more

10/30/2013 - CFPB Dodd-Frank Qualified Written Requests RESPA

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