Amy Hanna

Amy Hanna

Baker Donelson

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CFPB Continues Grassroots Methods to Obtain Complaints from Borrowers

In mid-January of this year, Richard Cordray addressed mayors from around the country and explained the many ways that the CFPB is making it easier for disgruntled borrowers to lodge consumer complaints through the CFPB. At...more

3/21/2014 - CFPB Mortgages Richard Cordray

CFPB Website Makes it Simple to Lodge Formal Complaints

In an apparent effort to help consumers feel that their grievances are being heard, the CFPB features a prominent portal on their website that allows consumers to lodge official complaints against mortgage servicers. A quick...more

1/28/2014 - CFPB Complaint Procedures Consumer Complaint System

New QWR Requirements Under the CFPB

The new year will be bringing many new changes to the mortgage servicing industry. In perhaps one of the most significant but least talked about changes, mortgage servicers will be facing several newly modified statutes...more

10/30/2013 - CFPB Dodd-Frank Qualified Written Requests RESPA

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