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When Will Blockchain Really Matter?

Early indicators in 2017 suggest that blockchain technology is further along than anticipated and the potential implications of its development should not be ignored. However, caution should be exercised due to imprecise...more

Say “Yes” to the Service Desk: 4 Keys to Documenting Services like a Champ

Of Silk and ServicesAs I listened to my wife, a custom wedding dress designer, talk a hysterical bride off the cliff this past weekend, I realized the conversation sounded eerily familiar. My wife was certain that the...more

IT Services with Chinese Characteristics

The "Amazon of China" is following Amazon's playbook yet again with their investment in the cloud. Aliyun, Alibaba's technology arm, already operates five Chinese data centers supporting 1.4 million customers. They cite high...more

3/23/2015  /  Amazon , China , Cloud Computing , Data Centers

BYOD: No Such Thing as a Free Lunch

It seems intuitive that, by and large, employees prefer to use their own mobile devices, carrying only a single device for personal and work purposes, and having choice over the device to be used (please don't take away my...more

Public Sector Outsourcing: Events and Lessons from 2013

2013 was not a stellar year for public sector outsourcing. As we reported in an earlier blog article, Indiana is appealing judgment in an ongoing court battle with IBM over a troubled welfare claims processing project....more

Of Service Levels, Welfare, and Heartbreak: Indiana vs. IBM

In 2006 Indiana awarded IBM a contract for more than $1 billion to modernize Indiana's welfare case management system and manage and process the State of Indiana's applications for food stamps, Medicaid and other welfare...more

BYOD Trends and Best Practices: Part 3 of It's 2013. Do You Know Where Your BYOD Policies Are?

In Part 3 of "It's 2013. Do You Know Where Your BYOD Policies Are?" we will address developing BYOD trends and best practices. Please check out Part 1 and 2 of this 3-part series addressing employee and employer concerns,...more

Employer BYOD Concerns: Part 2 of It's 2013. Do You Know Where Your BYOD Policies Are?

In Part 2 of "It's 2013. Do You Know Where Your BYOD Policies Are?" we will discuss employer BYOD concerns. Check out Part 1 to learn more about employee interests; Part 3 will present developing trends and suggest best...more

It's 2013. Do You Know Where Your BYOD Policies Are?

Imagine you grab your phone only to find it locked, with all of your applications, pictures, and contacts permanently deleted. Imagine your employer's IT department remote-wiped your phone because they mistakenly believed it...more

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