Best-selling author and CEO of C-Suite Analytics, Dick Finnegan has been cited by Businessweek, Chief Executive magazine, and Consulting magazine as the leading thinker on employee retention. I had a chance to query him on a...more
In the previous two posts of this three-part series, I discussed the often hidden but real cost of continuing to employ problematic employees, and why this problem is so widespread. In this post, I’ll talk about how HR can...more
In my last post, The Ice Beneath the Waves, I explored the fact that once an employee sues, the cost to the employer often represents only the tip of the iceberg; the greater cost occurred prior to the claim. In this post, I...more
Workplace claims have a lot in common with icebergs. Once an employee sues, the cost becomes visible—legal fees, litigation expenses, settlement payments, etc. Yet as with their icy cousins, you may be glimpsing only the tip,...more
When attacked verbally, what do you do? Do you go into fight, flight, or freeze mode? If so, there’s another way to respond....more
Scenario: A highly regarded leader retires or leaves a company. Over time, his replacement increasingly seems to have come from a different planet. It’s a day to night comparison between the leader and his replacement — Dr....more
Have you ever attended a presentation that reminded you of the phrase, “Death by PowerPoint”?
In my last post, I shared an experience with a “transactional” hotel employee (i.e., an “I–centered” individual who had the following mindset: “I put in my time; you pay me”). Here, I share an experience with an “engagement”...more
Have you ever had a difficult travel experience? If not, don’t respond. You’ll make me mad.
On recent business trips, I experienced both “I-centered transactional employees” (i.e., “I put in my time; you pay me”) and...more
Before I was a “recovering lawyer,” I defended employers accused of discrimination, harassment, and retaliation. Ironically, an approach for preparing defense witness testimony subsequently became one of my principal training...more
Using the definitions in my last post, where are your employees on the “transactional-to-engagement scale” on a scale of 1 to 100? Assume 1 represents a completely self-absorbed employee (think Jack Nicholson in The Shining)...more