In my last post, The Ice Beneath the Waves, I explored the fact that once an employee sues, the cost to the employer often represents only the tip of the iceberg; the greater cost occurred prior to the claim. In this post, I...more
4/3/2013
- Managers Risk Management
Workplace claims have a lot in common with icebergs. Once an employee sues, the cost becomes visible—legal fees, litigation expenses, settlement payments, etc. Yet as with their icy cousins, you may be glimpsing only the tip,...more
3/14/2013
- Hiring & Firing Human Resources Professionals Termination
When attacked verbally, what do you do? Do you go into fight, flight, or freeze mode? If so, there’s another way to respond....more
2/26/2013
- Conflict Resolution
Have you ever attended a presentation that reminded you of the phrase, “Death by PowerPoint”?
...more
12/27/2012
- Marketing
In my last post, I shared an experience with a “transactional” hotel employee (i.e., an “I–centered” individual who had the following mindset: “I put in my time; you pay me”). Here, I share an experience with an “engagement”...more
11/29/2012
Have you ever had a difficult travel experience? If not, don’t respond. You’ll make me mad.
On recent business trips, I experienced both “I-centered transactional employees” (i.e., “I put in my time; you pay me”) and...more
11/26/2012
Before I was a “recovering lawyer,” I defended employers accused of discrimination, harassment, and retaliation. Ironically, an approach for preparing defense witness testimony subsequently became one of my principal training...more
9/6/2012
Using the definitions in my last post, where are your employees on the “transactional-to-engagement scale” on a scale of 1 to 100? Assume 1 represents a completely self-absorbed employee (think Jack Nicholson in The Shining)...more
7/30/2012
- Hiring & Firing
