Jonice Gray Tucker

Jonice Gray Tucker

BuckleySandler LLP

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Latest Publications


Complaint Management Lessons From Dr. Seuss

To paraphrase a poem by the great Dr. Seuss, Oh, the places they’ve been. Oh, the places they’ll go! Consumer complaint management has been top of mind for the Consumer Financial Protection Bureau since the agency opened its...more

5/24/2014 - CFPB Complaint Procedures Compliance Consumer Complaint Management Consumer Complaint System Databases

CFPB In Focus: Navigating Investigational Hearings

The Consumer Financial Protection Bureau has been actively engaged in investigations of banks and nonbanks since it was established nearly three years ago. To further its mission “to ensure that consumer financial markets...more

4/25/2014 - Banks CFPB Compliance Enforcement Investigations Nonbank Firms

Special Alert: OCC Updates Third-Party Risk Management Guidance

On October 30, the OCC issued Bulletin 2013-29 to update guidance relating to third-party risk management. The Bulletin, which rescinds OCC Bulletin 2001-47 and OCC Advisory Letter 2000-9, requires banks and federal savings...more

11/4/2013 - Affiliates Banks Contract Drafting Due Diligence Joint Venture OCC Payment Processors Risk Management Subsidiaries

CFPB Investigations In Focus: Navigating CIDs

The Consumer Financial Protection Bureau was established in July 2011, with the mission of making “markets for consumer financial products and services work for Americans.” Over the last two years, it has been actively...more

7/12/2013 - Banks CFPB CID Compliance Investigations Nonbank Firms

CFPB's Vague New 'Responsible Conduct' Guidelines

On Tuesday, the Consumer Financial Protection Bureau issued CFPB Bulletin 2013-6, titled "Responsible Business Conduct: Self-Policing, Self-Reporting, Remediation and Cooperation." The bulletin identified four pillars of...more

7/4/2013 - CFPB Responsible Business Conduct

Regulatory Actions Melding Into National Servicing Standards

n the last year and a half, the foreclosure-documentation crisis has triggered nationwide scrutiny of the default servicing process for residential mortgages. In the wake of these events, supervisory and enforcement actions...more


Fair Lending Refocused: Loan Modification and Loss Mitigation Outcome Reviews

Mortgage loan servicers are under growing pressure from regulators to adhere to traditional fair lending principles in default servicing operations. Among other things, regulators have suggested that servicers proactively...more


Fair Servicing: The New Frontier - Are You Prepared?

Unprecedented levels of defaults and foreclosures have triggered scrutiny of the loan administration activities of mortgage lenders by government regulators, consumer advocates and private litigants. The focus of this...more


Robosigning Revisited: Is the Foreclosure Documentation Crisis Spreading to Bankruptcy Courts?

A discussion of "how challenges to mortgage servicers' practices are arising in bankruptcy cases, as well as in law suits concerning foreclosures."...more


Loss Mitigation: Fair Lending Implications in Servicing and Modifications

Ms. Tucker’s presentation on the fair lending implications loss mitigation for loan servicing identifies the key legal and regulatory themes facing loan administration departments during the financial crisis. While the...more


Fair Lending: Current Issues, Enforcement Update, and Best Practices for Risk Reduction

Fair lending is no longer limited to loan origination issues -- lenders' post-closing activities, and particularly loan servicing, is the focus of current government scrutiny and regulatory enforcement efforts. A webinar...more


Fair Lending Principles Must Underpin Loss Mit

The Obama Administration and Congress have searched for foreclosure alternatives to address the increasing number of defaulting residential mortgage loans, which rose to 9.47% in the fourth quarter of 2009. Some of these...more


Mortgage Servicing Under Fire

Over the past decade, mortgage loan servicers have been subject to increasing scrutiny by federal and state regulators, as well as private litigants. The recent financial crisis has heightened public examination of mortgage...more

6/1/2010 - Discrimination DOJ FTC Mortgages Servicing Policies

Regulators Target Fair Servicing

"Regulators are now analyzing whether minority borrowers are receiving loan modifications on par with similarly situated non-minority borrowers. Consider the following risk-mitigation strategies for the coming wave of...more


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