The talks to settle the war in Vietnam were stalled for five months while the participants negotiated the shape of the table at which talks would occur. Five months!! I wonder how many mothers lost their sons during that five...more
Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.” His quote tapped into our natural fear of both the government and unsolicited offers...more
I just received an email. It said:
“Please review the attached notice.”
So then I had to click open the notice, which contained information I could not find less interesting. Why did I have to waste the time to...more
Valorem’s Director of Operations just received a letter from a firm vendor that very carefully explained Net Promoter Scores and the importance of the company of receiving a 9 or 10 (on a 10 pt scale). The letter went on to...more
It is that season again, just as it is every year. Everywhere around us, miracles will be occurring. All we have to do is open our eyes to see.
You probably think this has something to do with Christmas. Nope. I’m...more
The wheels in my brain are still slowly moving, so here’s more of what’s on my mind.
- I hate it when lawyers or firms “publish” “articles” that refer to “reports” without identifying them or linking to them. These...more
Random thoughts from over the past weekend.
- People like recently-fired PGA President Ted Bishop, who was fired for referring to professional golfer Ian Poulter as “a little girl, “make me long for a return to the days...more
Several readers offered very nice comments on my original Some Things I Think I Think post, so I’ve decided to continue thinking. Well, at least sharing things I think I think....more
Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more
Bingham McCutchen is following the Dewey/Howery decline to oblivion. It seems people are surprised. They shouldn’t be. Some number of major firms are the “low end” that create the mediocre industry average numbers that are...more
The following is a quote from Mark Horstman, one of the principals of Manager Tools, in his most recent Things I Think I Think. (I am a huge fan of Manager Tools’ podcasts, which I strongly recommend.)...more
By now, everyone has heard that Ray Rice has been cut by the Baltimore Ravens and had his laughable two game suspension increased to “indefinite”. And the increased punishment is being lauded by sports pundits everywhere. All...more
Do you remember Andy Rooney? He used to do commentary on 6o Minutes. Big, bushy eyebrows. But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic. My question is...more
Before I get to the topic at hand, allow me a brief rant. Can anyone explain how the phrase “any and all documents” (typically used in Rule 34 request for documents) covers any document not covered by a a request for “all...more
Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend. Our relationship evolved in that order. I am very proud of each of these steps in the growth of our personal...more
Aric Press of American Lawyer penned a terrific article, What the Rise of Pricing Officers Says About Big Law’s Future. The article, reflecting the results of a recent survey, offers some great insights into the move to...more
I ran across an interesting article in Attorney at Work, Trends in Legal Pricing and Project Management. The article reported on the recent P3 Conference offered by the Legal Marketing Association. The three P’s are pricing,...more
Fascinating article in today’s Wall Street Journal, A Company Without Email? Not So Fast. The article features companies that have tried to do their work without email and addresses how hard it has been to accomplish that...more
The number of attorneys employed full time by the largest private law offices in New York continues to decline, a trend that began with the 2008 financial crisis, according to data gathered for the New York Law Journal’s...more
I ran across an infographic in Inc. that captured my attention—16 Brilliant Marketing Quotes from Don Draper. As a fan of the show, how could I not read the quotes? As I read them, I couldn’t help wonder if the lines from the...more
I recently became involved in a case where all the depositions had already been taken. The opposing lawyers were partners in a very large, very well-known law firm. And my predecessors on the case came from a firm with a...more
The principal victims of this phenomenon have been those lawyers who become trapped in the culture of short-termism. That culture is especially rampant among the prestigious big firms, where, as a group, lawyers are the...more
1. Has your management mandated (or gently suggested) that you reduce your spend on litigation? Would it be a good career move if you achieved a reduction in total spend?
2. Do your law firms spend more than the...more
Another law firm has motivated its associates to spend more time rather than less getting their work done. Kaye Scholer is paying upwards of $20,000 in additional bonuses to those who exceed 2,200 hours per year. The firm’s...more
I am flabbergasted. I just opened up my first email this morning. It is from Joyce Smiley at JKS Company, and she sends a periodic report, also published online, Verbatim, What Clients Say. The lead paragraph...more