Have you ever read an email and wondered to yourself, “what’s the point?” Then you get to the end and realize there is no point. Or the point is something totally different than what you thought. When this happens, it’s...more
I make no secret of the fact that I have looked to Steve Jobs for ideas and inspiration. I found this Fast Company article on the Evolution of Steve Jobs to be fascinating. The discussion of his evolution as a collaborator...more
One of the great things about non-hourly billing is that it frees you from the tyranny of timesheets. You stop thinking about billing and start thinking about results, about outputs, about deliverables. That approach is an...more
Some people speaking with style. Some put you to sleep. Most law firm websites are the latter. Law firms are so afraid of offending someone that they fail to capture the hearts of anyone. We’ve tried to be the former, to let...more
Many firms have created a job for “pricing.” The reason for doing so is that firms don’t have much experience with non-hourly billing, but clients are demanding non-hourly fee arrangements. Since the firms want to make the...more
In reading my morning mail, this post caught my eye: Don’t Lose Your Shirt When Raising Fees. So I read the post, written by the CFO of a firm named Rivkin Radler. It contains 5 suggestions on how to raise your rates and feel...more
Sometime last summer, my friend Peter Carayannis of Conduit Law reached out and asked if Conduit could use our Value Adjustment Line on Conduit’s invoice. We were thrilled to say yes, much as our friends at Summit Law Group...more
Note: This post is a deviation from my normal topic and expresses a personal political view. I appreciate your indulgence.
I can no longer remain silent. I hope that others abandon their silence and speak loudly on...more
The talks to settle the war in Vietnam were stalled for five months while the participants negotiated the shape of the table at which talks would occur. Five months!! I wonder how many mothers lost their sons during that five...more
Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.” His quote tapped into our natural fear of both the government and unsolicited offers...more
I just received an email. It said:
“Please review the attached notice.”
So then I had to click open the notice, which contained information I could not find less interesting. Why did I have to waste the time to...more
Valorem’s Director of Operations just received a letter from a firm vendor that very carefully explained Net Promoter Scores and the importance of the company of receiving a 9 or 10 (on a 10 pt scale). The letter went on to...more
It is that season again, just as it is every year. Everywhere around us, miracles will be occurring. All we have to do is open our eyes to see.
You probably think this has something to do with Christmas. Nope. I’m...more
The wheels in my brain are still slowly moving, so here’s more of what’s on my mind.
- I hate it when lawyers or firms “publish” “articles” that refer to “reports” without identifying them or linking to them. These...more
Random thoughts from over the past weekend.
- People like recently-fired PGA President Ted Bishop, who was fired for referring to professional golfer Ian Poulter as “a little girl, “make me long for a return to the days...more
Several readers offered very nice comments on my original Some Things I Think I Think post, so I’ve decided to continue thinking. Well, at least sharing things I think I think....more
Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more
Bingham McCutchen is following the Dewey/Howery decline to oblivion. It seems people are surprised. They shouldn’t be. Some number of major firms are the “low end” that create the mediocre industry average numbers that are...more
The following is a quote from Mark Horstman, one of the principals of Manager Tools, in his most recent Things I Think I Think. (I am a huge fan of Manager Tools’ podcasts, which I strongly recommend.)...more
By now, everyone has heard that Ray Rice has been cut by the Baltimore Ravens and had his laughable two game suspension increased to “indefinite”. And the increased punishment is being lauded by sports pundits everywhere. All...more
Do you remember Andy Rooney? He used to do commentary on 6o Minutes. Big, bushy eyebrows. But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic. My question is...more
Before I get to the topic at hand, allow me a brief rant. Can anyone explain how the phrase “any and all documents” (typically used in Rule 34 request for documents) covers any document not covered by a a request for “all...more
Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend. Our relationship evolved in that order. I am very proud of each of these steps in the growth of our personal...more
Aric Press of American Lawyer penned a terrific article, What the Rise of Pricing Officers Says About Big Law’s Future. The article, reflecting the results of a recent survey, offers some great insights into the move to...more
I ran across an interesting article in Attorney at Work, Trends in Legal Pricing and Project Management. The article reported on the recent P3 Conference offered by the Legal Marketing Association. The three P’s are pricing,...more