Patrick Lamb

Patrick Lamb

Valorem Law Group LLC

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An open invitation

Sometime last summer, my friend Peter Carayannis of Conduit Law reached out and asked if Conduit could use our Value Adjustment Line on Conduit’s invoice. We were thrilled to say yes, much as our friends at Summit Law Group...more

1/5/2015 - Billing Client Services Young Lawyers

How not to ask about your client service

Valorem’s Director of Operations just received a letter from a firm vendor that very carefully explained Net Promoter Scores and the importance of the company of receiving a 9 or 10 (on a 10 pt scale). The letter went on to...more

12/11/2014 - Client Services

Still thinking: More things I think I think

The wheels in my brain are still slowly moving, so here’s more of what’s on my mind. - I hate it when lawyers or firms “publish” “articles” that refer to “reports” without identifying them or linking to them. These...more

11/18/2014 - Client Services Professional Development

Rule 1: Clients get to decide

Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more

9/30/2014 - Client Services Law Practice Management Young Lawyers

Kudos to Jeff Carr

Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend. Our relationship evolved in that order. I am very proud of each of these steps in the growth of our personal...more

7/11/2014 - Client Services

It’s hard to make this stuff up

Michael Rynowecer writes as “The Mad Clientist” and his latest post, Outtakes for the Client Service Laboratory makes you wonder just what kind of drug-induced haze so many seem to live in. Take these two examples...more

7/18/2013 - Attorney's Fees Client Services Extortion Fraud Legal Costs

Non-help help worse than no help at all

Sadly, most of my worst customer experiences come from my preferred airline. It’s sad because I fly. A lot. You might think that being an elite flyer for the past 15 years might count for something, but then again airlines...more

2/25/2013 - Business Development Client Services

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