Patrick Lamb

Patrick Lamb

Valorem Law Group LLC

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Customer Service Insights from other industries

I have often observed that when presented with an idea from outside the law, lawyers are almost reflexively dismissive. After immediate dismissal of such ideas, lawyers then tend to exercise their legal skills to develop...more

3/18/2013 - Business Development Marketing

Another example of “just not getting it”

The prior post contains a link to a story discussing one of Disney’s key philosophies–”It’s not my fault, but it is my problem.” When a park patron shares a problem with a Disney employee, it doesn’t matter that the employee...more

3/18/2013 - American Airlines Business Development Customer Service Standard Marketing

Making the most of meetings – Bill Clinton style

Scott Curran, the Deputy General Counsel of The Clinton Foundation (yes, that Clinton Foundation), was this year’s first guest speaker at Valorem’s “Lunch With a Cool Person.” The mug presented to Scott confirms he is, in...more

2/18/2013 - Business Development Marketing The Clinton Foundation

Some insight into the value of great client service

I received an email from Michael Rynowecer of BTI Consulting which provided an interesting insight. There has been a number of reports about large law firms losing market share and otherwise performing poorly....more

1/14/2013 - Business Development Marketing

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