As with any business relationship, the end of an outsourcing can be a difficult time. Happy, trouble-free exits are rare. Emotions often run high, there may be pending legal claims in relation to the termination circumstances that triggered the exit, and employees may be worried about their future jobs.
The problem of achieving a smooth exit that works for both customer and service provider plagues many outsourcings, both large and small. Too often, outsourcing parties let these issues distract them from what’s really important: continuity and effective transition.
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