In last season’s finale there was the following brief, fiery exchange between Kelly and Gabe. She was interviewing for branch manager, and he was doing a poor job of pretending to take her seriously.

Gabe: “What are your weaknesses?”

Kelly: “I don’t have any, asshole!”

This raises the question: Is civility in the workplace important? One prominent study says absolutely. In 2003 researchers from the University of Baltimore and Johns Hopkins published The Baltimore Workplace Civility Study. The researchers surveyed a random sampling of Baltimore employees in a variety of industries and workplaces. A whopping 83% of respondents indicated that it was “very important” to work in a civil environment. Only 3% believed it was not important.