In these fast changing times, many technology outsourcing arrangements seem to be out-of-date almost as soon as they are signed. Strategic changes, market changes, technology changes, and legal and regulatory changes could all mean that your hard-fought outsourcing deal no longer meets

your needs.

It is widely recognised that all outsourcing arrangements need to build in a level of flexibility to ensure that they meet the customer’s evolving needs over time. But this may be easier said than done. How do you put a level of future proofing into your contract, what types of changes do you

need to consider when drafting and negotiating the contract and how do you manage the contract to make sure that it is as flexible as possible?