Recover Gracefully and Move Forward
Here's the thing about calling someone by the wrong name. No insult is ever intended; no one is hurt. Yet people respond dramatically when they are called the wrong name or, worse, their name is mispronounced. How dare you!
Put your embarrassment and public humiliation aside and save face. Here are some perfect words to use to help you recover from this embarrassing situation gracefully.
>> "Sorry, you must remind me of someone with that name."
>> "I'm really bad with names, but I remember your face and our previous conversations."
>>"Thanks! I don't know why I got confused."
When mispronouncing someone's name in public:
>>"Can you say the correct pronunciation again, so I'm sure to get it right next time?"
>>"I had no idea. Thank you for telling me."
>>"How do you say your name? I want to be accurate."
The next time you want to crawl into a hole after calling someone by the wrong name, take a deep breath and remember these super simple phrases. Using them will not only ease the situation, it will show the person respect and courtesy. And that's always a good thing.
Source: Perfect Phrases for Dealing with Difficult Situations at Work - Susan Benjamin