CBSA Transforms Client Outreach

more+
less-

The Canada Border Services Agency quietly used the summer snooze period to quietly float a transformation of client outreach to importers that were paying attention. In its Customs Notice 13-017, it notified the importing community of its “streamlining efforts” that will eliminate traditional client outreach services (walk-in counter service, seminars, information sessions/workshops, trade show participation) in all but four regions. Trade services (e.g., advance rulings, national customs rulings, trade incentives programs, drawback remissions and voluntary disclosures, as well as compliance verifications) will continue to be provided in only four regions. Commencing April 1, 2013, all of the noted services will be provided only in the following regions: Quebec, Greater Toronto Area, Prairie and Pacific. The Atlantic and Northern Ontario regions no longer provide trade services.

Of course, importers are invited to use the CBSA web site and telephone services for “timely” responses. The CBSA is looking at enhancing its web site and developing self-service tools to provide consistent, accurate and up-to-date information 24/7.

Time will tell, but reducing the personal touch could force many Canadian importers to become more self-reliant, which in turn means ramping up internal compliance skills or becoming reliant on their professional customs compliance advisors. Presumably that is also part of the plan.

http://blog.bennettjones.com/blog/2013/08/23/cbsa-transforms-client-outreach/#more-1124

 


DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Bennett Jones LLP | Attorney Advertising

Written by:

more+
less-

Bennett Jones LLP on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:

Sign up to create your digest using LinkedIn*

*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.
×
Loading...
×
×