In this issue:

- What to Expect When You're Under a CFPB Investigation – Negotiating the Scope of the CID

- CFPB Initiative to Promote Student Loan Payment Plans

- Consumer Complaints Offer Insight into Enforcement and Regulatory Priorities

- CFPB to Focus on Use of Social Media

- 2013: The Year Ahead for Mortgage Lending

- Are You Ready for the New Mortgage Landscape?

- Time for a Consumer Financial Protection Compliance Tune-up

- 2013 Outlook for Credit Counseling: A Legal and Regulatory Perspective

- CFPB Examination Procedures for Student Lenders

- CFPB: December Roundup

- Understanding New Restrictions on Advertising GI Bill Benefits

- CFPB and FTC Target Mortgage Advertising

- CFPB Issues Affinity Credit Card Report to Congress: How Nonprofits Can Minimize Their Legal and Tax Risk

- What the 2012 Election Means for the CFPB

- CFPB: November Roundup

- The CFPB and Future of Credit Counseling

- Upcoming Events

An excerpt from "Consumer Complaints Offer Insight into Enforcement and Regulatory Priorities"

The Federal Trade Commission (“FTC”) has issued its 2012 annual report of consumer complaints from its Consumer Sentinel Network, an online database used for tracking complaints. The FTC received more than 2 million complaints overall, from multiple sources including its own consumer complaint hotline, other federal agencies such as the Consumer Financial Protection Bureau (“CFPB”), several state Attorneys General, state regulatory agencies, the Better Business Bureaus, and other nongovernmental organizations.

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