This article, by Scranton, Pennsylvania insurance defense attorney, Daniel E. Cummins, Esquire of the law firm of Foley, Cognetti, Comerford, Cimini & Cummins, was published as a "Web Exclusive" of the Claims Magazine at www.claimsmag.com on February 22, 2010. The article provides a summary of common complaints voiced by claims representatives along with possible solutions to limit the reocurrence of such pet peeves.
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