Client Development: The Power of Observation

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How well do you pay attention? Are you like Sherlock Holmes? When you are with a client do you see things others miss? Do you listen and hear things others miss? I think most lawyers are not like Sherlock Holmes and do not listen or observe as well as they could. Why? I believe we are too focused on what we are going to say and too impatient.

How did Sir Arthur Conan Doyle create the character Sherlock Holmes. Watch this Ted Video Clip of Dr. and Stanford Professor Abraham Verghese from 2:26 to 4:30 to find out.

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