CMS Announces Provider Relations Coordinator for RAC and MAC Issues

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CMS recently announced that it has established a CMS Provider Relations Coordinator, Latesha Walker, to assist providers in resolution of issues with Recovery Auditor Contractors (RACs) and Medicare Administrative Contractors (MACs). Providers are instructed to continue to contact the contractors about specific claims but now have a CMS resource for larger process issues, e.g., a RAC’s failure to comply with documentation request limits or failure to timely issue review results letters.

The contact email addresses for the Provider Relations Coordinator are:
RAC@cms.hhs.gov for RAC issues and
MedicareMedicalReview@cms.hhs.gov for MAC issues.

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CMS

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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