Full text copy of the complaint filed by California Attorney General Kamala Harris against Delta Airlines for violating the California Online Privacy Protection Act with its “Fly Delta” mobile app. From the complaint:

“Since at least 2010, Defendant Delta Air Lines, Inc., (‘Delta’) has operated a mobile application, called ‘Fly Delta,’ for use on smartphones and other electronic devices. Delta's mobile application may be used to check-in online for an airplane flight, view reservations for air travel, rebook cancelled or missed flights, pay for checked baggage, track checked baggage, access a user's frequent flyer account, take photographs, and even save a user's geo-location. Despite collecting substantial personally identifiable information (‘PII’) such as a user's full name, telephone number, email address, frequent flyer account number and PIN code, photographs, and geo-location, the Fly Delta application does not have a privacy policy. It does not have a privacy policy in the application itself, in the platform stores from which the application may be downloaded, or on Delta's website. Users of the Fly Delta application do not know what personally identifiable information Delta collects about them, how Delta uses that information, or to whom that information is shared, disclosed, or sold. As demonstrated below, Delta's conduct violates CalOPPA and California's Unfair Competition Law.”