Drop the Dead Weight: Fire your Worst Clients! (Tue Tip)

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Today’s Tip: Listen to your gut. Ever get that feeling that a potential client may be high maintenance or want everything done yesterday? Listen to your instincts and turn them away as fast as you can. Send them to a directory. Send them to a rival. Send them away from you. Bonus if you can refer them to your worst enemy (kidding!).

The Pareto Principal is true in more ways than one: not only do 80% of your profits come from 20% of your customers, but 80% of your complaints come from 20% of your customers. If you can weed out that complaining/crazy/high-maintenance 20% up front, think of the aggravation you will save.

Architects (and engineers) sometimes tell me that they knew they might have issues with a particular client based on how the initial meetings & negotiations proceeded; needing the work, they took the job anyhow, only to find themselves facing the prospect of a long-drawn out lawsuit. Don’t let this be you.

Please see full article below for more information.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Melissa Dewey Brumback, Ragsdale Liggett PLLC | Attorney Advertising

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