Drop the Dead Weight: Fire your Worst Clients! (Tue Tip)


Today’s Tip: Listen to your gut. Ever get that feeling that a potential client may be high maintenance or want everything done yesterday? Listen to your instincts and turn them away as fast as you can. Send them to a directory. Send them to a rival. Send them away from you. Bonus if you can refer them to your worst enemy (kidding!).

The Pareto Principal is true in more ways than one: not only do 80% of your profits come from 20% of your customers, but 80% of your complaints come from 20% of your customers. If you can weed out that complaining/crazy/high-maintenance 20% up front, think of the aggravation you will save.

Architects (and engineers) sometimes tell me that they knew they might have issues with a particular client based on how the initial meetings & negotiations proceeded; needing the work, they took the job anyhow, only to find themselves facing the prospect of a long-drawn out lawsuit. Don’t let this be you.

Please see full article below for more information.

LOADING PDF: If there are any problems, click here to download the file.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Melissa Dewey Brumback, Ragsdale Liggett PLLC | Attorney Advertising

Written by:


Ragsdale Liggett PLLC on:

Readers' Choice 2017
Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:

Sign up to create your digest using LinkedIn*

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.

Already signed up? Log in here

*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.