Servicemembers now have more channels for submitting complaints relating to their higher education. In addition to their ability to submit complaints about student loans via the CFPB’s complaint system, servicemembers using Post 9/11 GI Bill and other military education benefits for higher education can use a new online complaint system announced by several federal agencies, including the FTC, DOJ and CFPB.
The new system allows servicemembers to submit complaints about education institutions on the Department of Defense and Department of Veterans Affairs websites using new customized online reporting forms. Complaints can also be sent by email to the Department of Education (ED), and the ED, DOD and VA will forward the complaints they receive to the FTC’s Consumer Sentinel Network database.
The DOD’s website provides examples of the types of education-related issues that are contemplated to be the subject of complaints filed using the system. It states that the new system “is designed to empower you and your family members to report misleading or unfair actions by education institutions.” The issues given as examples are: “misrepresentation or deceptive actions concerning multiple unsolicited phone calls or emails used as a high-pressure recruitment tactic, false representation about degree programs, misleading statements regarding accreditation or promoting costly private or institutional loans.”