Calling outsourcing "one of the scourges of our economy," Rep. Timothy Bishop (D-N.Y.) has introduced a bill that would make companies that relocate call centers to locations outside of the United States ineligible for federal grant or guaranteed loan programs for five years.
Under the U.S. Call Center and Consumer Protection Act (HR 3596), any company that (1) employs either 50 or more full-time call center employees, or 50 or more call center employees who work at least 1,500 aggregate hours per week (excluding overtime) and (2) closes a call center or ceases the operations of at least 30 percent of a call center's call volume and relocates those operations to a location outside of the United States, must provide at least 120 days' notice to the Secretary of Labor prior to any such relocation. Companies that fail to comply with this notice provision face civil penalties of up to $10,000 per day.
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