Fight! Fight! Are You Liable When Your Employees and Customers Mix it Up?


Any altercation between an employee and a customer is, obviously, an unmitigated public relations disaster. It may be a legal one as well.

Although an employer may only be liable if the company had actual knowledge of the circumstances in specific case, it is better to be proactive and institute protections. Ultimately, this often comes down to the foreseeability of the wrongful conduct – whether it’s by the employee or the customer.

If the bad acts by the employee are anticipated or expected, your company may be held liable. And any bad acts by the customer that were somehow ratified or condoned by the company, may also land you in hot water.

Please see full article below for more information.

LOADING PDF: If there are any problems, click here to download the file.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ropers, Majeski, Kohn & Bentley | Attorney Advertising

Written by:


Ropers, Majeski, Kohn & Bentley on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:

Sign up to create your digest using LinkedIn*

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.