Any altercation between an employee and a customer is, obviously, an unmitigated public relations disaster. It may be a legal one as well.

Although an employer may only be liable if the company had actual knowledge of the circumstances in specific case, it is better to be proactive and institute protections. Ultimately, this often comes down to the foreseeability of the wrongful conduct – whether it’s by the employee or the customer.

If the bad acts by the employee are anticipated or expected, your company may be held liable. And any bad acts by the customer that were somehow ratified or condoned by the company, may also land you in hot water.

Please see full article below for more information.