Financial Institution Facing New Lawsuit For Offshoring Call And Data Center Services

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The offshore outsourcing of customer service call center and data center services to locations outside of the U.S. has become a fairly standard business practice in many industries. Now, a consumer class action lawsuit filed against Bank of America on Aug. 3, 2011 challenges the financial industry's practice of transferring customer service calls to offshore call centers staffed with foreign nationals, alleging that doing so puts the privacy of customers' financial information at risk - not from hackers and thieves, but from surveillance by the U.S. government.

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Published In: Constitutional Law Updates, Consumer Protection Updates, Criminal Law Updates, Finance & Banking Updates, Privacy Updates

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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