Here’s Proof That Marketing is More Important than Technology.

Explore:  Website Design

You meet someone at a party or conference and she seems smart and skilled.  So you get her card and do the next thing people do, you visit her firm’s website.  Then you see this home page:

Does she still seem as smart as you originally thought? What do you think about this firm?  Are the lawyers tough? Smart?  Skilled? Is this the firm that’s sure to win the bet-the-company case?  What does their lobby look like? What type of building are they in?  They call themselves here “A top litigation defense firm.”  Do you believe them?

What schools do you think they recruit from? Ivy League or the local city schools?  Are they strong and powerful, or average, dull, boring, nothing-special?  Is this an A-tier firm?  Or perhaps a B- or C-tier firm?  Think - Do you have an opinion?  I’ll bet you do.

Now look at this home page.  Same questions:

Is this firm smart or average? Strong or weak?  Skilled or mediocre?  Dynamic or dull?  The real question is – DO YOU HAVE AN OPINION? 

Because if you have an opinion, then we can agree that marketing works.

Because it’s the same firm, just before and after the marketing makeover.  So, if you thought that one firm was better, smarter, tougher, or more skilled than the other, then you have been subconsciously influenced by its marketing.  You don’t know these lawyers, but you still couldn’t help but have an opinion regarding their respective quality.  Compare the two home pages below – see the point?

Both sites work just fine, but what made the real difference was the Marketing.   Hedrick Gardner is an outstanding litigation-oriented firm.  But the perception of its reputation and skill wasn’t created by the technology, you were influenced by the marketing.  Candidly, today, every agency offering websites to law firms provides roughly similar technology — because we’ve all created features in response to law firm demands.

The suite of WordPress features and functionality that we’ve developed for law firms is extraordinarily comprehensive.  Of course, NO client has ever said, “We’re hiring your firm because your website’s technology is superior.”  But clients routinely admit to excluding from consideration law firms whose sites convey a sense of mediocrity.   That’s just perception.  And perception is a function of Marketing.  (You can see the complete marketing campaign detailed here.)

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ross Fishman, Fishman Marketing, Inc. | Attorney Advertising

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Ross Fishman
Fishman Marketing, Inc.

Called "one of the country's leading experts on law firm marketing" by Lawyers Weekly USA, Ross is... View Profile »

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