I am sure your first reaction when someone says: “Thank you,” is to say: “You’re welcome.” How many times have you given that response?

How many times have you responded: “No problem.” A few months ago I wrote: What Should You Never Say to a Client? and suggested you never say: “No problem” to a client.

I am reading Gut Kawaski’s book: Enchantment: The Art of Changing Hearts, Minds and Actions. If you want to check out what you will learn in the book, take a look at Dallas lawyer Michael Maslanka’s review.