How to Respond to “Thank You”

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I am sure your first reaction when someone says: “Thank you,” is to say: “You’re welcome.” How many times have you given that response?

How many times have you responded: “No problem.” A few months ago I wrote: What Should You Never Say to a Client? and suggested you never say: “No problem” to a client.

I am reading Gut Kawaski’s book: Enchantment: The Art of Changing Hearts, Minds and Actions. If you want to check out what you will learn in the book, take a look at Dallas lawyer Michael Maslanka’s review.

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Published In: Firm Marketing Updates, Professional Practice Updates

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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