Originally published in The Journal Record - July 12, 2012.
Not every person you hire is a future employee of the month, and there is only so much an employer can realistically do when vetting job candidates. Nevertheless, employers may face lawsuits from angry clients or customers when an employee acts out.
Ed Harris was lured to his local Philadelphia KFC restaurant by an $8 special that included 10 pieces of chicken, biscuits and two side orders. He had the misfortune of dealing with KFC employee Michael Henry. When Harris hesitated on selecting side orders, Henry said “hurry up.” When Harris told Henry he wanted to deal with another cashier, Henry unleashed a threatening, profanity-laced tirade toward him. After Henry brandished a gun that he held under the countertop, Harris raised his hands and said: “What? You’re going to shoot me over a bucket of chicken?” Harris used a momentary distraction to try to escape the restaurant and evade the gun-toting employee. He was not successful. Henry caught up with him at the door and pistol-whipped him...
Article authored by McAfee & Taft Attorney: Charlie Plumb.
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