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Readers who have followed me on www.lawbizblog.com know of my ongoing billing problems with Verizon. The details aren't important, but I was struck by two facts about them as they relate to legal practice...

*Verizon outsources their collection issues rather than first seeking to resolve any questions internally. This may work for a communications oligopoly. But, for lawyers, unresolved billing issues could result in a malpractice action. It's better to address the billing issue, resolve it and retain the goodwill of the client, not to mention the client's future business.

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Published In: Professional Practice Updates

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ed Poll, LawBiz | Attorney Advertising

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Ed Poll
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