Readers who have followed me on www.lawbizblog.com know of my ongoing billing problems with Verizon. The details aren't important, but I was struck by two facts about them as they relate to legal practice...
*Verizon outsources their collection issues rather than first seeking to resolve any questions internally. This may work for a communications oligopoly. But, for lawyers, unresolved billing issues could result in a malpractice action. It's better to address the billing issue, resolve it and retain the goodwill of the client, not to mention the client's future business.
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