The Canadian Radio-television and Telecommunications Commission (CRTC) has announced three recent settlements demonstrating that organizations would do well to ensure they are complying with Canada’s telemarketing rules.
On April 3, 2013, the CRTC announced a settlement for failure of a company to properly download monthly the National Do Not Call List. This resulted in the company’s dealers calling numbers that were registered. The settlement included a payment of $100,000 and, among other things, a requirement to provide an annual report documenting consumer complaints and the steps taken to resolve them.
On April 2, 2013, the CRTC announced settlements with two organizations who had used automated calling devices (robocalls) in violation of Canada’s Unsolicited Telecommunications Rules. Those rules require express consent to telecommunications through an automatic dialing-announcing device. In addition to administrative monetary penalties of $69,000 and $11,000 respectively, the CRTC’s settlement provided for, among other things, annual reporting to the CRTC for five years documenting customer complaints and steps to resolve them.