Law Firm Website Contact Forms


It’s arguably the most important thing on your law firm’s website, the whole reason why it exists. Yet it’s usually parked in some distant corner of the site, and a challenge for visitors to find quickly and use easily.

What is it? It’s your “Contact Us” functionality.

A prospective client, having reviewed a firm’s website in detail, often decides to reach out and speak with one of the firm’s lawyers. This contact is typically established using one of three methods: Phone us; Email us; Fill out and submit this online contact form.

Many firms use all three contact methods, while some firms will limit the number of contact points made available. I recommend maximizing both the number and visibility of contact options, but ultimately, each contact style is an option for firms, not a requirement.

In this month’s column, I thought it might be interesting to isolate and discuss one of those methods: the law firm website contact form.

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Steve Matthews
Stem Legal Web Enterprises Inc.

Steve Matthews is the founder of Stem Legal, a company that helps law firms build online profile and... View Profile »

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