Lawyers, People Don’t Want A Drill. They Want A Hole.


Lawyers, They Don't Want A Drill. They Want A Hole.I’m over on, watching a digital conversation called Ask Me Anything! with guest Amber Naslund. She is a Marketing, Community and Social Exec, and author of The NOW Revolution.

Something she just said applies to every industry or profession, and bears a bit of discussion here on the Myrland Marketing Minutes blog.

If you are trying to figure out how to position your practice with your clients and potential clients, they don’t care that you’re a lawyer. They care about what you can do for them.

Think about what she said:

“I’m always telling people to think three or four layers outside your brand. If you’re a plastic surgeon, maybe the discussion stems around body image, healthy lifestyles, and increasing self-esteem.

Which seems counter-intuitive perhaps, but you want to speak to the lifestyle concerns of your potential customers and the things they relate to.

As they say, people don’t want a drill, they want a hole. Figure out what underlying denominators your prospects have in common that would lead them to your product or service three or four steps down the line. THAT is the discussion you should be part of.” 

Just as the people in Amber’s comment above aren’t really shopping for a drill, they are shopping for the relief that drill can provide, meaning the hole. Your potential clients aren’t shopping for a lawyer, they are shopping for someone who can provide a specific solution to a problem, or potential problem.

Give this some thought. You’re a lawyer. Got it. But what solutions are you really providing for your clients when they work with you? This doesn’t mean a guarantee of results as you and I know we can’t talk about that, but what end results are they really shopping for when they come looking for you?

What is your client’s hole?

Written by:

Published In:

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Nancy Myrland, Myrland Marketing & Social Media | Attorney Advertising

Don't miss a thing! Build a custom news brief:

Read fresh new writing on compliance, cybersecurity, Dodd-Frank, whistleblowers, social media, hiring & firing, patent reform, the NLRB, Obamacare, the SEC…

…or whatever matters the most to you. Follow authors, firms, and topics on JD Supra.

Create your news brief now - it's free and easy »


Nancy Myrland
Myrland Marketing & Social Media

I am a LinkedIn, Twitter, Social Media & Marketing Strategist, Trainer and Speaker for lawyers, law... View Profile »

Follow Myrland Marketing & Social Media:

Reporters on Deadline

All the intelligence you need, in one easy email:

Great! Your first step to building an email digest of JD Supra authors and topics. Log in with LinkedIn so we can start sending your digest...

Sign up for your custom alerts now, using LinkedIn ›

* With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name.