Missouri Senator To Draft Bill Requiring Disclosure of Call Center Locations

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Sen. Claire McCaskill ( D-Mo.) is reportedly working on draft legislation that would require companies to disclose their call center locations to consumers.

At a September 1, 2011, conference in Columbia, Mo., McCaskill reportedly announced that she planned to introduce legislation that would require companies to tell consumers where their call centers are located. The legislation, which is still being drafted, is aimed at encouraging companies to keep call centers within the U.S. Described as “simple,” McCaskill reportedly stated that the legislation would require that when consumers call a call center, they would be informed either electronically or by the person answering the phone where that call center is located. Companies that continue to offshore their call centers would not be penalized under the proposed legislation, McCaskill reportedly explained.

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