New EU rules on online and alternative dispute resolution - a win/win?

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On 22 April 2013, the Council of the European Union (the “Council”) adopted a regulation on online dispute resolution (“ODR”) and a directive on alternative dispute resolution (“ADR”). Tonio Borg, the EU's Commissioner for Health and Consumer Policy has described the new regime as a “…win-win for consumers, who will be able to resolve their disputes out-of-court in a simple, fast and low-cost manner, and also for traders who will be able to keep good relations with customers and avoid litigation costs.”

ODR REGULATION (THE “REGULATION”) -

The Regulation has been developed to apply to...

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