Given the power of the internet and the unmistakable reach and shelf life of a digital complaint to hurt you, it’s more important than ever to both have and defend a professional reputation. Complaints are often unsubstantiated, lacking in factual basis or planted by disgruntled employees or even competing doctors. I have personally supervised legal action against such doctors who have attacked my successful MD clients online under a cloak of presumed anonymity and who faced serious lawsuits for defamation, since they knowingly published and circulated false information about another doctor with a specific intent to do harm.
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