Scalability has become a “catch-all” phrase of eDiscovery software providers from around the country. What does it really mean and why is it so important? According to the Collins English Dictionary, scalability is defined as “the ability of something, [especially] a computer system, to adapt to increased demands.” Translating this concept to the average attorney is like speaking a foreign language to someone who is deaf. It just doesn’t register.
Lawyers need to spend their valuable time writing, researching, and advocating for their clients, not taking on “pet” projects such as becoming IT experts or litigation support professionals overnight. This is why you hire a competent legal services provider with a proven track record and the confidence of an industry behind it.
Although the costs of eDiscovery services has decreased over the last several years due to the lack of stability in the economy, scalability is still the most logical and cost effective tool that law firms have to minimize their costs without losing precious time and the high quality of services that they require. A provider needs to be able to evaluate large quantities of information, possess multiple options to maneuver through unforeseen problems, and provide defensible solutions to protect their clients’ interests.
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