25 June 2010 — Social Media Governance. A new term creeps across the e-discovery and compliance landscape, seeking to join the pantheon of other irritating phrases like "governance, risk and compliance", "legal project management" and "early case assessment". It seems that "everybody" is doing it.
But although social media is a boon to corporations as a conduit for their communication, it can be a menace, too. As we have reported and as you can read throughout the ediscovery media universe, social media has made discovery even more complex. As Nicholas Adamo of Deloitte Forensic recently noted, you have employees creating information in pockets that are not controlled by general corporate governance policy, on servers that are generally not owned by a company and can often really skirt the edges of a company’s intellectual property or relevant business documentation. It’s very easy to put something out on Twitter or in an SMS or email that arguably, might be as part of a general business conversation, but when we come back and look at IT and legal departments within a firm, they don’t have the same controls over those data sources as they do over their standard email server. So the emergence of those new technologies is significantly complicating a normal firm’s capacity to effectively manage an e-discovery.....
...So it comes as no surprise that two companies that "get it" and are ahead of the curve on all of this (Applied Discovery and Sensei Enterprises) recently introduced a new e-discovery consulting service to help corporations assess, mitigate, and manage social media risks. The service is called "Social Media Assessment, Risks, and Techniques (SM-ART)" and its focus is properly considering the unconventional unstructured data generated from leading social media platforms in support of electronic discovery planning....
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