Anyone recognize the photo to the left? If you are of the Millennial generation, this is a quaint thing called a public pay phone. They used to be everywhere. Imagine, not having a cell phone to keep you in constant contact with Big Brother…………. [the good old days].
As you may be able to tell from the fact that the receiver is hanging down, this phone has seen better days.
What does this have to do with construction? Everything. Just because something is done one way– even for years, or decades– doesn’t mean it should stay that way. Just as you learn new technical skills and change your designs, you should also update and modernize your office practices.
What do I mean by office practices? How you open a project. Whether or not you get a contract in writing (you should). How you keep and store project files both during and after project completion. You should also modernize and update your contracts. Still using 1997 AIA documents? Maybe it’s time to step it up to the 2007 forms. Have a custom “terms and conditions” contract? When was the last time you reviewed it with your lawyer? Laws change just as construction techniques change.
A little planning now could save you in legal fees and headaches later on, in the dreaded discovery phase of a lawsuit. Just because you’ve always done things a certain way, doesn’t mean you should always keep them the same. After all, when was the last time you saw a public pay phone?
Your turn. What are your standard operating procedures? Do you know how your project files and emails are saved by each employee? Do you know if your employees know your SOP? And, you do have a written contract, right?