The customer’s always right – how new UK consumer regulations will affect online digital content providers


On 13 June 2014, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) will come into force and affect any UK businesses selling to consumers.

The Regulations, which implement the EU Consumer Rights Directive (2011/83/EU), will apply to most consumer contracts in the UK, whether for the sale of goods or services and whether in-store or via the Internet. However, this update focuses on how the Regulations will affect digital content service providers who sell digital content on a non-tangible medium to consumers via the Internet, such as downloads and streams of audiovisual content, digital music, software, apps, games and ebooks (Digital Content).

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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