The EU Consumer Rights Directive – What impact does it have on your businesses?


What is it and what does it aim to do?

On Monday 10 October 2011, the EU Council adopted the Consumer Rights Directive (the 'CRD') which aims to increase consumer protection and confidence in doorstep and distance selling across Europe.

Currently, traders and consumers selling and buying goods and services across the EU have to contend with a hotchpotch of rules and regimes. The CRD aims to simplify and harmonise the legislation so as to restore consumer confidence and facilitate inter-Member State trade.

Does it apply to you? If so, what does this mean for your business?

The CRD rules will apply to Internet, phone and mail order services, in addition to sales outside of shops and door sales (solicited and unsolicited). It will not apply to financial services, timeshare and package holiday contracts. Its impact will be wide ranging and will mean that businesses will have to make numerous administrative adjustments in order to comply with the following rules...

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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