The New Wave of Cyber-Crime Facing Retailers

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Retailers are under attack from a new wave of low-tech, hightech criminals. These second-generation cyber-criminals are not necessarily the genius-hacker-types popularized by Hollywood in tag lines such as “Log on. Hack in. Go anywhere. Steal everything.”1 This new generation of cyber-criminal merely combines a rudimentary knowledge of the digital data collection/ storage processes used by retailers with a basic understanding of human psychology. Nevertheless, the result of the new low-tech criminal activity is that retailers are losing millions of dollars in revenue every year, and losing hard-won brand credibility when such activity adversely affects customers.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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