The “Smiling Lawyers” Trap


Smiling lawyers – the new cliché.
In the past few years, firms have gradually migrated away from the historic clichés, the gavels, globes, skylines, handshakes, columns and many others.  And those have been filled with others.  The most prevalent one currently is what I call “smiling lawyers.” 
We need to strive for impact in our marketing.  More creativity works better, it helps you stand out, so that you can use the viewer’s attention to convey your message to them in a memorable way.
Of course, a marketer’s job isn’t to make art or pretty pictures, or win accolades or awards, it’s to make the firms more money.  Period.
The first few firms that used actual photos of their lawyers in their marketing were revolutionaries.  But now that every third new website uses them, as a viewer I can’t help but think, “THAT’S what makes them unique? They’re a $100 million organization representing clients around the world and the single most important thing they want me to know about them is that their lawyers are nice?” 
The visual has simply lost its impact and effectiveness when it’s not supported by a real differentiated strategy.  It’s not that you can’t use photos of your people effectively, it’s just that there has to be some substance behind it.
It’s the absence of strategy that’s the real problem.  When your underlying message seems to be “See?  People work here!” then you’re missing a rare opportunity to help the visitors understand why they should hire your lawyers rather than those from other firm whose professionals also seem smart and had childhood orthodontia.  They won’t remember your site two minutes after clicking the Back button.
However, if the firm could agree on their target audience, USP, and how to say it in a way that those clients would find persuasive, THEN for the first time they have something to illustrate.  THEN, if the best execution of that strategy include photos of your lawyers, at least it’s in implementation of a plan, it’s not just because the firm couldn’t do anything better, or didn’t even try.
Too many agencies these days are simply persuading marketing committees to use those photos because (1) people like seeing pictures of themselves – i.e. it’s easy to get approval, and (2) they couldn’t come up with a brand message or execution that could have driven business.
Remember, a website is just one of many tools we have to help drive additional business to a firm.  And when you analyze it critically and honestly, it’s hard to prove that doing the same thing as everyone else generated significantly more revenue.  But as long as the lawyers don’t really expect it to, then no one seems hurt.
If we reinforce the lawyers’ low expectations for their marketing materials, then they won’t value what we do – these marketers will be viewed as people who shovel meaningless brochures out the door, albeit using the internet as a shinier shovel.
Our industry can do better.  But it won’t happen any time soon if law marketers continue to settle for what’s easy instead of what’s effective.  If firms simply do the same thing as their competitors, then we’re ultimately just trading one cliché for another, skylines for smiling.

Written by:

Published In:

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ross Fishman, Fishman Marketing, Inc. | Attorney Advertising

Don't miss a thing! Build a custom news brief:

Read fresh new writing on compliance, cybersecurity, Dodd-Frank, whistleblowers, social media, hiring & firing, patent reform, the NLRB, Obamacare, the SEC…

…or whatever matters the most to you. Follow authors, firms, and topics on JD Supra.

Create your news brief now - it's free and easy »

All the intelligence you need, in one easy email:

Great! Your first step to building an email digest of JD Supra authors and topics. Log in with LinkedIn so we can start sending your digest...

Sign up for your custom alerts now, using LinkedIn ›

* With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name.