services, the pathetic state of the economy and begrudging the increasing power of
clients, one discussion centered around metrics – financial and performance-oriented
measures. While we are all familiar with the usual billable hour, collections, matter
profitability, and so forth, this discussion provoked me to think about some of the more
unfamiliar and unorthodox, but vital metrics that I believe law firm management should
be looking at. After all, it wasn’t that long ago that the late father of modern
management, Peter Drucker, reminded us all that “ if you can’t measure it, you can’t
Here are a few unusual metrics that I think are worth taking a look at in your firm:
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