Thought-Provoking Management Metrics


services, the pathetic state of the economy and begrudging the increasing power of

clients, one discussion centered around metrics – financial and performance-oriented

measures. While we are all familiar with the usual billable hour, collections, matter

profitability, and so forth, this discussion provoked me to think about some of the more

unfamiliar and unorthodox, but vital metrics that I believe law firm management should

be looking at. After all, it wasn’t that long ago that the late father of modern

management, Peter Drucker, reminded us all that “ if you can’t measure it, you can’t

manage it.”

Here are a few unusual metrics that I think are worth taking a look at in your firm:

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Patrick McKenna, McKenna Associates Inc. | Attorney Advertising

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