What is Biggest Change in Client Development?

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I was recently asked what is the biggest change in client development. No doubt the biggest change is the internet.

But, clients have also changed. They are no longer local and they are no longer loyal to one firm. In 2013, many clients expect to pay less and get more.

There are many ways the internet has changed client development. Obviously clients and potential clients can find a vast amount of information about a law firm, its lawyers and a legal issue that they

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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