What is the potential of Alternative Dispute Resolution (ADR) in insurance? “The insurance industry is the cornerstone of solutions”

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The daughter of a pastor and a nurse, Rebekah Ratliff, mediator and arbitrator at JAMS, knows what it means to build and live a service-orientated life. Speaking with Insurance Business ahead of a JAMS-sponsored event unpicking ‘The Impact of ADR on the Evolving Next Normal’, she highlighted how her lived experiences motivate and inspire her to be a catalyst for change.

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