When I was a young lawyer, my first mentor gave me a great deal of advice about clients. Among the many things he told me:
• Clients want to work with lawyers who have confidence inspiring personalities
• Clients do not want lawyers to talk down to them and tell them (before being asked) what they should do
• Clients do not want to work with lawyers who are either needy or greedy
Sometimes lawyers do not think about the words they use when speaking to clients. I recently read an American Express Open Forum blog: The 8 Things You Should Never Say to a Client. It is really on point. Before you read it, think about what you would put on that list.
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