What the Long Term Care Industry Can Learn from the Trucking Industry

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This article discusses the benefits of early investigation of incidents at long term care facilities, as compared to emergency response investigations of trucking accidents.

Here are 7 tips to consider:

1) Encourage insureds/facilities to report incidents immediately—however you choose to define “incident.”

2) Provide facilities with investigation packets—including a disposable camera, an incident report, and witness cards.

3) Retain a firm to handle all “emergency response” matters and have dedicated attorneys assigned to be on call for these matters.

4) Hire an investigator to take recorded statements of witnesses, key employees, and the patient.

5) Hire nursing experts to investigate all “emergency response” matters.

6) Perform an inspection of the facility

7) Gather the necessary documents immediately—i.e. the patient’s chart, personnel files (including their performance reviews), CDPH reports survey and complaint records for the prior 18 months up to current, visitor logs, surveillance videos, time cards, maintenance records, in-service education programs and sign in sheets for subject matter pertinent to the issue at hand, policy and procedure manuals, etc.

Overall, the most important thing to remember is that an early, thorough investigation of an incident can save the facility and their insurance carriers more time, energy, and money in the long run.

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