We are all involved in negotiations in our daily lives. When disagreements arise among families, friends, or co-workers, we often try to resolve the conflict by communicating our position and attempting to persuade the other person to accept our way of thinking. In the long term care setting, there are often issues raised by residents of their families that may lead to litigation if not handled properly.
Developing negotiation skills and obtaining a better understanding of the process will benefit you both personally and professionally. When faced with a dispute, the first step is to determine the best method of addressing the conflict in order to resolve it. When a dispute arises, negotiation should be the first process considered. In order for negotiation to be the most effective process to resolve a dispute the parties must be willing to communicate, cooperate, and compromise.
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