Web-Enabled Document Automation as a Disruptive Technology


In his recent book, The End of Lawyers? ReThinking the Nature of Legal Services, Richard Susskind describes ten disruptive legal technologies that allow lawyers to respond creatively and forcefully to changing circumstances. One such disruptive technology is document assembly software. This white paper will use Harvard academic Clayton Christensen’s theory of disruptive innovations to describe and analyze a range of legal business models that use document assembly software.

The paper discusses how "web-enabled document automation" is different that previous desk-top versions: When document automation is used directly with clients, as distinguished from just internal use as an attorney productivity tool, it has the potential of changing the way a law firm relates and services its clients.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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