Communication Crisis - My Two Cents on the Kenneth Cole Scandal


I've been debating whether or not I wanted to jump on the bandwagon and address yesterday's social media debacle with Kenneth Cole. If you're not familiar with what happened, both Nancy Myrland and Gini Dietrich wrote great posts that also recap it here and here (see full article below for links).

I decided that I did want to add my two cents - I was certainly dismayed by Cole's tweet yesterday, though not surprised. If you've driven down the FDR in Manhattan over the last ten years, you've seen his snarky political billboards on the side of the road. Why I think non-politicians shouldn't use their power and money to push their political philosophies on the rest of us is a whole other post, but I thought Cole really stuck his foot in his mouth yesterday.

As Nancy mentioned in her post, he needs some serious crisis communications work - we had a speaker on this very topic back in 2007, so I thought I'd dig through my conference report archives and share some of his wisdom with you. Although I'm particularly disgusted by what Cole said yesterday, social media and other gaffes can happen to the best of us, and we need to know what to do if we're in the same situation.

Harry Rhulen, CEO of Firestorm, started out by sharing with our delegates that having an appropriate crisis management plan in place for business continuity is something that's necessary for all organizations - no matter their size. His talk focused on disaster planning - such as took place in the wake of the Virginia Tech shootings, and the devastation of hurricane Katrina - but a lot of his lessons can be applied to self-created crises as well...

Please see full article below for more information.

LOADING PDF: If there are any problems, click here to download the file.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© International Lawyers Network | Attorney Advertising

Written by:


International Lawyers Network on:

JD Supra Readers' Choice 2016 Awards
Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:

Sign up to create your digest using LinkedIn*

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.

Already signed up? Log in here

*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.