Clients want "Concierge Services"


When I attended the Association of Corporate Counsel meeting last month, the corporate clients were calling for law firms to offer "concierge services."

The idea is for an expert lawyer to make himself/herself available for unlimited quick phone calls and emails to answer quick questions from clients over the phone. In the case of the San Jose lawyer, she practices in employment law and charges a flat fee so that the HR staff, management and in-house lawyers can contact her all they want. The arrangement also includes up to two hours of research and settlement negotiations -- but not litigation.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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