Collection agencies have a bad reputation, and unfortunately, it's a bit of an earned one. I say unfortunately because there are some fantastic commercial collection agencies out there who act very professionally and provide their clients with a great service. A few bad apples have tainted the public's perception of the ARM (accounts receivable management) industry as a whole, and this causes a little apprehension when a company is trying to decide whether to enlist the help of a collection agency.
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