Turn up the Heat: Ontario wades in on wireless "bill shock" legislation


[author: Stephen Zolf ]

Last week's post outlined recent CRTC action to potentially oversee the establishment of a national consumer code for wireless services. The CRTC's proposal was supported by several wireless carriers, who are intent on avoiding a "patchwork quilt" of provincial strictures in this area. Well, the heat just got turned up: the Ontario Government has now joined the fray, introducing legislation on April 12, 2012 to oversee aspects of wireless service provide contracts with consumers. Among the objectives of the legislation is to "make it easier to understand the costs and terms of wireless services agreements". The legislation would require wireless service providers to provide more information to consumers before contracts are signed. It also provides for a cap on the cost of canceling a contract and a maximum fee for walking away from fixed-term contracts. The Government's press release can be found here. Media coverage here.


Published In: Administrative Agency Updates, General Business Updates, Communications & Media Updates, Consumer Protection Updates

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